Customer satisfaction is very important to us! If you want to return or refund for any reason, please send us an email within 20 days from the date of purchase. In general, we will deal with the following situations.
- Customers can choose to change the order information, and the change of information may cause a delay in delivery.
- Customers can apply for a full refund, and the money will be refunded to the account you used for payment within 1 working day.
Shipped but not received:
- Once the package has been shipped out, the order cannot be canceled. If the customer insists on a refund, the package can be received and returned intact. The buyer shall bear the freight charge for the return.
- Once the package has been shipped out, the order information cannot be changed. If the customer’s order information is incorrect due to personal reasons, and the customer has not contacted the customer service to change it before delivery, all the costs incurred will be borne by the buyer.
- The package does not arrived at the estimated time, please contact us: [email protected] In rare cases, if the package is lost, once there is enough time to eliminate the delay, we will replace the package with you.
- Return: please send us an email with the reason for return within 7 days after receiving the order (according to the delivery date on the tracking record). Returns without prior communication with us will not be accepted. Please note that all costs involved in returns are the responsibility of the customer. The return package is still the customer’s responsibility until our team receives it. Therefore, it is recommended that customers take necessary precautions by using registered and traceable services when returning packages.
- Exchanges: If one or more items you received are lost, damaged, different or unusable, please contact us within 7 days after receiving the order, we can send you new items for free (you do not need to return the damaged, different items Or unusable items, you can keep these items)
Still not getting the answer? Please contact us via [email protected]