1.1 What Payment methods are accepted?
We accept all major credit or debit cards (Visa, American Express, Discover, Mastercard). You can also check out with PayPal.
1.2 My discount code is not working. What can I do?
Please make sure you are logged into the WOWACASE website before attempting your purchase. Please enter the code as you received it (no extra spaces or dashes). Only one code may be applied per order.
If you are still having trouble with the discount code, please reach out to our experienced support staff HERE https://wowacase.com/contact-us/
1.3 I did not receive an order confirmation but the funds were deducted from my account?
We recommend you check your SPAM or TRASH folders to be sure the email is not hidden. If you are unable to locate the confirmation, most often this occurs when the email address was entered incorrectly during check out, or perhaps an alternate address was used in error?
We are happy to verify the order for you. Please chat with us online or SUBMIT A REQUEST and we will be happy to assist!
1.4 Are taxes and duties charged on international orders?
Except in extremely special and unknowable circumstances, all products are tax-included and no additional fees are require
1.5 I did not receive my order. What can I do?
Please CLICK HERE https://wowacase.com/contact-us/ to reach our Customer Support Team about your order.
2.1 Can I return items if I receive damaged items?
We offer a 100% money-back guarantee on all products that are defective or damaged during shipping. Just let us know and we will provide a return address and a replacement or refund as preferred.
Customers will be responsible for paying return shipping costs.
We do our best to process & ship all orders as soon as possible. Most orders are processed within 48-72 hours. We process orders between Monday-Friday and do not ship on weekends.
We’re proud to offer worldwide shipping for all orders.
|Shipping Method||Cost||Delivery Time*|
|Free Standard Shipping ( >$40 USD )||Free||10-20 Business Days (Worldwide)|
|Insured Shipping||$5 USD||10-20 Business Days (Worldwide)|
These are estimated delivery times only, therefore Wowacase is not guaranteeing delivery dates.
Tracking your order:
Our orders always include tracking information that is normally sent via email within 48 hours after the order has been shipped.
4. Product Questions
4.1 My case has discolored and is yellow. Is this normal?
While not normal, exposure to extreme humidity and temperatures can cause yellowing over time. This can also happen with wear and age. Most of our products with a 30-day warranty. Please SUBMIT A REQUEST https://wowacase.com/contact-us/ and we will be happy to assist and replace your item if needed.
4.2 How can I clean my case?
We recommend using a damp cloth and no harsh chemicals. Mild soap and water should do the trick.
4.3 What does drop protection mean?
Great question! Our products have a certain anti-shock performance if they are written with shock-proof text, but they do not have it if they are not written. No casing manufacturer can guarantee that the device will not cause damage when dropped, so please still use your phone with care.
5. Covid-19 Questions
5.1 Is COVID-19 affecting Case-Mate order processing and shipping?
We have received the latest news from the transportation company that some parts of the country have been and are being delayed in delivery. The overall increase in transportation demand from all transportation companies, coupled with transportation restrictions on ground and air transportation, sometimes leads to service interruptions. Please wait patiently for the delivery service and allow more time for delivery when needed.
6.1 What social media outlets can I follow WOWACASE on?
We can be found at the social media links below. Please be sure to like, follow, subscribe and share! 🙂
(Psssst! if you received GREAT service from a service team member, please give them a shout out on your favorite network. We’d love to hear from you!)
6.2 I am a social media influencer and want to promote your products. How can I do that?
Thank you for your interest in our brand and products!
Please send an email to [email protected] if you are interested in becoming a Brand Ambassador for WOWACASE.